Purchase requirements and billing
Check identity verification, network filing requirements, billing periods and quotas. Confirm overage, upgrades, renewal and cancellation terms before ordering.
Contents of this article
Before purchasing, confirm account qualifications, business lines required, and order terms, and then proceed with payment and access. Fees and service arrangements are subject to the current order, service agreement or written confirmation from customer service.
Real-name authentication and opening qualifications
After logging in to the console, first check the real-name authentication status. Individual users complete the authentication according to the method provided on the account page, and enterprise users contact customer service to confirm the information and process.
- Log in to the console with the account you plan to purchase the product and check the real-name authentication status of the account.
- Individual users follow the prompts on the current page to complete the authentication; enterprise users first confirm the company information that needs to be submitted through the support portal.
- Based on the certification results displayed on the console, check whether the target product can be ordered or activated.
- When the authentication is not completed or the results are not synchronized, the operation time, error message and account ID are retained for troubleshooting through work orders.
For businesses that need to be launched as planned, please confirm the time required for certification and activation before making payment.
Filing requirements are confirmed by line
Account real-name authentication and line registration conditions need to be confirmed separately. When selecting a line, check the business access qualifications, domain name materials and review arrangements.
| Line or product planned to be used | Before you order |
|---|---|
| SCDN Overseas Optimized, Asia-Pacific Optimized | Check the opening conditions of the currently selected line and complete account verification |
| SCDN Mainland China | Submit the domain name and existing registration information to customer service, confirm the materials, subject matching requirements and review arrangements before purchasing. |
| DDoS-protected IP, SDK, Anycast, SSL | Do not directly apply SCDN line annotations; submit the business type, domain name or IP, and deployment area, and the corresponding product support will confirm the qualifications and information. |
plan price, quota and billing cycle
Check the currently available configurations first SCDN plan table, check the billing start and end, quota reset time and remaining quota processing method in the order before payment. Annual payment orders also need to confirm the limit reset method separately.
Discounts, renewal prices and gift periods are subject to this order.
It is recommended to save the following information before making payment:
| Check items | clear results that need to be obtained |
|---|---|
| Products and specifications | Product name, line, plan version, domain name or number of instances, and whether the required functions are included |
| Amount payable | Actual payment this time, available discounts, subsequent renewal prices, and whether there are additional activation or service fees |
| Service time | Whether the effective time, expiration time, renewal deadline, purchase period and credit reset period are the same |
| Usage quota | Actual measurement items such as traffic, bandwidth, requests or connections, statistical caliber and location to view usage |
| Expiration processing | Whether to renew automatically, the source of deductions, what to do when the balance is insufficient, and the service status after expiration |
For products that are quoted for delivery, incorporate the above results into the quotation or work order to avoid keeping only verbal agreements.
How to verify after recharge and purchase
Fill in the amount in the fee or recharge portal of the console, verify the order and complete the payment.
After completing the payment, check the payment results and product status respectively:
- Check the payment result and actual amount on the current fee or order page, and save the order number.
- If you are performing account recharge, check the credit record; when purchasing a product, you should also check the corresponding product order and instance status.
- Check whether the plan, line, expiration time and available credit are consistent with the order on the product page.
- If the payment has been deducted but has not been received, has not been activated, or the specifications are inconsistent, submit the order number, payment time and error message for verification by support staff.
Overage and renewal
Confirm the excess fees before activation and the service processing method after the quota is exhausted:
- What usage is billed, and what happens to attack traffic, back-to-origin traffic, or additional bandwidth.
- Whether it will be charged automatically after exceeding the plan, what is the unit price, unit of measurement and settlement time.
- Where can I check the quota alarm, and whether it is possible to set a notification or fee limit.
- How will the service change after the quota is exhausted or renewal fails, and how will the service be restored after the quota is replenished?
After going online, check the usage and expiration time according to business growth. When active traffic or sustained attacks are expected, confirm the expansion plan and effective time in advance.
Upgrades, cancellations and refunds
When changes are required, first confirm the following items in the order or work order:
| Operation | Rules that require confirmation |
|---|---|
| Upgrade plan or expand capacity | Whether changes to the original instance are supported; how to calculate the price difference; when it will take effect; how to handle the remaining service time and usage |
| Switch lines or downgrade | Whether new purchase or migration is required; whether existing configurations can be retained; whether resolution, certificates, and business connections are affected |
| Cancel renewal | Whether automatic renewal is currently enabled; where to cancel; when will the existing service end after cancellation? |
| Unsubscribe product | The scope of unsubscription, application time limit, deduction items, processing time, and when resources or configurations will be released |
| Apply for a refund | Whether the account recharge balance and product orders are processed separately; how to deduct discounts and gift credits; refund path and payment cycle |
Do not consider deleting a website configuration, stopping parsing, or shutting down an instance to mean that you have unsubscribed or stopped billing. The order status and the effective result confirmed by the support staff shall prevail; after the business migration is completed, the original product will be processed according to the confirmation process.
What to prepare when contacting support
Pass Work order entry Submit an inquiry or use the support portal available in the logged-in product console. If you have not purchased, please indicate the target product, line, domain name or business type and expected launch time; if you have purchased, please add the order number, instance ID, operation time and page prompts.
You can directly use the following verification content:
The products I plan to purchase or change are: , the line or specification is: . Please confirm the real-name authentication and filing information, estimated activation time, service start and end and quota reset time, excess fees and service processing, upgrade compensation rules, renewal methods, cancellation and refund conditions, and confirm with the order terms or work order reply.
After completing the qualification and order verification, you can continue reading CDN website management, verify the service according to the product access process.